ZEBSOFT SECTOR SOLUTIONS
Loss Adjusting & Claims Surveying Assurance Software
Know each field assessment has the evidence and review it needs.
ZEBSOFT helps loss adjusting firms and claims surveying networks connect assessor scope, controlled guidance, evidence requirements and review decisions. Supervisors can track gaps across employees and appointed suppliers.
Keep assessment quality consistent across a field network
Assignments can move between a field assessor, a desk reviewer and a specialist supplier. Each needs to know the evidence standard and who is responsible for resolving gaps. Managers also need to see patterns that call for updated guidance or coaching.
What you can manage in ZEBSOFT
- Assessor scope Keep competence, authorisation and review evidence by assignment type.
- Evidence requirements Maintain current field guidance and quality check criteria.
- Quality follow-up Track review findings, actions and completion evidence.
Resolve an evidence gap before a report is issued
A technical reviewer finds that the evidence required for an assessment is incomplete. ZAP assigns follow-up and records the revised evidence reference and review decision. Repeated findings can feed into a wider quality review.
Frequently asked questions
Where should claims and claimant records sit?
Keep case files in the claims system. Agree which references and quality evidence ZEBSOFT needs and restrict access appropriately.
See how it would work in your operation
Bring a field assessment quality review and see how the follow-up could be tracked.