ZEBSOFT VIDEO DEMONSTRATION
Incident management demonstration
01:31 · English · Transcript below
What this demonstration covers
See how Zebsoft starts incident management with a feedback record and extends it through configured Incident Review workflows. The demonstration follows reporting, investigation and assigned actions, with effectiveness checks kept visible as a separate review step.
- Record incidents through feedback
- Structure the investigation
- Track actions and effectiveness checks
Video transcript
An incident report should lead to a clear response. Zebsoft starts with feedback, giving your organisation a straightforward way to record incidents and see which records need attention.
Keep the incident description, location and responsible people together. The feedback record provides a starting point for review, with options to assign a task or record corrective action where needed.
Give follow-up work an owner, a scheduled date and a reminder. This helps turn a reported issue into work that someone is responsible for progressing.
For organisations that need a more structured investigation, configured ZAP workflows extend the base function. Link an Incident Review to the feedback record and guide people through the information your business needs.
Capture what happened, the impact, immediate action and contributing causes. Then record the further action required and how its effectiveness will be checked. The workflow provides a consistent structure while allowing the investigation to develop.
Review the recorded answers alongside follow-up tasks. In this example, effectiveness has not yet been checked, so that outstanding step remains visible. Recording an action is not the same as confirming that it worked.
Start with straightforward incident reporting, then add the depth of investigation and review your organisation requires.
See how Zebsoft can support your incident management process. Book a demonstration around your business.