Frequently Asked Questions

Zebsoft is an integrated operational assurance platform used to manage governance, risk, compliance and operational controls across an organisation. It connects documents, risks, audits, incidents, actions, suppliers, people, assets, processes and assurance activities within one system.

Yes, but Zebsoft goes beyond conventional governance, risk and compliance record keeping. It connects governance requirements with operational activity so organisations can determine whether the controls they depend upon are actually being followed and remain effective.

Operational assurance software provides evidence that important organisational controls are working in practice. Zebsoft connects requirements with activities such as inspections, audits, training, supplier approval, tasks, asset checks, incidents and corrective actions.

Many organisations manage different parts of their business through spreadsheets, shared folders, email reminders and disconnected specialist systems. Zebsoft creates a connected control environment where responsibilities, evidence, exceptions and actions can be seen together.

Yes. Policies, responsibilities, objectives, risks, processes, actions and assurance activities can be brought together so management can see both what has been defined and whether it is being implemented.

Yes. Responsibility can be allocated through roles, tasks, workflows, approvals, audits, actions and other operational activities so ownership is visible and evidence can be traced back to the responsible people.

Yes. Exceptions, overdue tasks, findings, incidents, failed checks and incomplete activities can be surfaced through dashboards, registers and workflows so attention can be directed where intervention is needed.

Yes. Information from risks, audits, incidents, objectives, actions, suppliers and other areas of the system can provide evidence for management review and wider governance decisions.

Yes. Risks can be identified, assessed, owned, controlled, reviewed and connected with relevant evidence. The purpose is not simply to maintain a risk register but to understand whether the controls intended to reduce risk remain effective.

Yes. Risks can be considered alongside audits, incidents, suppliers, processes, assets, training, actions and other operational information rather than being maintained as an isolated register.

Yes. The same platform can support operational, quality, health and safety, environmental, information security, business continuity, supplier and other organisational risks.

It can. Organisations can move from static spreadsheets toward controlled risk records connected with owners, controls, reviews, actions and operational evidence.

Yes. Document control, audits, nonconformities, corrective actions, risks, objectives, suppliers, competencies and other quality controls can be managed within one connected system.

Yes. Zebsoft is not restricted to ISO standards. Organisations can use the platform to manage internal requirements, legal obligations, customer requirements, contractual controls, industry schemes and other governance frameworks.

Yes. Zebsoft can support management systems including ISO 9001, ISO 14001, ISO 45001, ISO 27001 and ISO 22301 together with other standards and organisational requirements.

Yes. Common requirements such as document control, auditing, competence, risk, corrective action and management review can be shared within an Integrated Management System rather than duplicated across separate systems.

No. Certification depends on the organisation implementing and maintaining an effective management system. Zebsoft provides the structure, controls, workflows and evidence needed to manage that system effectively.

Yes. Controlled records, histories, evidence and audit information can demonstrate how requirements are managed and how identified issues have been addressed.

Yes. Audits can be planned, undertaken and recorded with findings, evidence, responsibilities and follow-up actions managed within the platform.

Yes. Incidents can be reported, investigated, assigned and followed through to actions and improvement while retaining supporting evidence and history.

Yes. Corrective and preventive activity can be assigned, monitored, evidenced and closed, providing traceability between the original issue and the action taken.

Yes. Findings can feed into actions and wider improvement processes so issues are not simply recorded and forgotten.

Yes. Competency requirements, evidence, qualifications, approvals and expiry dates can be managed against employees and organisational roles.

Yes. Requirements can be associated with roles so organisations can identify what competency is expected and where gaps exist.

Yes. Time-sensitive competency evidence can be monitored so organisations can act before expiry creates a control failure.

Yes. Communication and acknowledgement controls can provide evidence that employees have received and acknowledged information relevant to their responsibilities.

Yes. Supplier approval, evaluation, evidence, performance and ongoing assurance can be controlled within the platform.

Yes. Supplier portal access can allow external organisations to provide information and evidence without giving unrestricted access to the internal management system.

Yes. Supplier evaluation and performance information can be considered alongside wider organisational risk and assurance activities.

Yes. Controlled portal access can support customers and contractors where they need to participate in defined workflows or provide evidence.

Yes. Asset records can be used to manage relevant information, responsibilities, checks, maintenance or calibration evidence and associated operational controls.

Yes. Operational checks and workflows can be completed through mobile devices as well as desktop computers, allowing evidence to be captured close to where work takes place.

Yes. ZAP workflows can use responses and conditional logic to create notifications, escalation and follow-up activity where required.

ZAP stands for Zebsoft Assurance Platform. Configurable ZAP workflows enhance the Zebsoft system by guiding inspections, checks, assessments and other activities. Users follow the required steps, provide supporting evidence and record responses, with follow-up routed according to the organisation’s configured process.

Yes. Controlled documents can be managed through review, approval and revision processes with ownership and controlled access.

Yes. Documents can support wider risks, processes, audits, competency and other operational controls rather than existing solely within a document repository.

Yes. Histories, responsibilities and supporting evidence can be retained across controlled activities so organisations can demonstrate what happened and how issues were addressed.

Yes. Registers, filters, dashboards and reporting allow organisations to reduce large datasets into views relevant to particular responsibilities or management decisions.

AI can be used selectively to assist with activities such as summarisation, guidance and interpretation of information. Its purpose is to support users, not replace organisational responsibility.

No. Decisions affecting compliance, risk, safety, security and other important controls remain the responsibility of authorised people within the organisation.

No. AI can help process and present information, but competent people must still determine requirements, evaluate evidence and make accountable decisions.

Yes. AI should form part of the organisation’s governance arrangements rather than operating without boundaries. Zebsoft’s approach retains human oversight and accountability around its use.

Yes. Zebsoft is provided as a cloud platform and accessed through a modern web browser.

The standard Zebsoft service is hosted using AWS infrastructure in London, United Kingdom.

Yes. Zebsoft supports OpenID Connect including Microsoft Entra ID authentication. Native multi-factor authentication is also available.

Yes. Access can be controlled according to user responsibility so people receive the functions and information appropriate to their role.

Yes. Many organisations use Zebsoft to replace spreadsheets, shared folders, email reminders and disconnected registers with controlled workflows and connected evidence.

Yes. Migration can be planned around the data, records and evidence that genuinely need to move rather than automatically carrying forward unnecessary historic information.

Yes. Existing information can be assessed for migration. The appropriate method depends on the quality, structure and accessibility of the source data.

Yes. Standard implementation includes remote train-the-trainer support, with additional training available where required.

Zebsoft is supplied through annual subscription arrangements based on the scale, user requirements and capabilities required by the organisation.

Yes. Different user types allow organisations to provide appropriate access for people who need to administer, contribute to or simply view information.

Yes. The platform can support organisations operating across multiple sites, functions and business units while retaining central oversight.

Yes. Additional users, portals, standards and capabilities can be introduced without creating a completely separate management system.

Zebsoft is suited to organisations that need reliable evidence that governance, risk, compliance and operational controls are being maintained across people, suppliers, sites and business processes.

No. Regulation and certification often create the initial requirement, but any organisation that depends on important operational controls can benefit from stronger assurance.

No. Zebsoft can support smaller organisations needing greater control as well as larger, multi-site and more complex organisations.

Yes. A live demonstration can be based around your own operational, compliance or assurance requirements so you can see how the platform would work in your organisation.